How do I open an account?

You can apply for an account by visiting the 'Contact us' page at the top right of this page (under the search box) and clicking on 'Open Account'. Once your form has been received, someone will be in touch in due course to inform you of your account opening.

How do I close an account?

If you wish to close your account, you can do so by emailing creditcontrol@gapgroup.co.uk, or in writing to Credit Control, 40 Carrick Street, Glasgow, G2 8DA. If there's something we can do to help prevent you closing your account, please contact us and we'd be happy to help.

Do you charge for cleaning equipment once returned?

We understand that much of our equipment works on sites and in dusty conditions. GAP will only charge for cleaning where there is excessive cleaning required for example dried concrete, where equipment has worked near sewage etc.

Can anyone hire from GAP?

To hire equipment from GAP you need to have an account with us. You can apply for an account by clicking on 'Contact Us' at the top right of this page (under the search box) and then click 'Open Account'.

How do I off hire?

Depending on what type of account you have you can either off hire by calling your local depot or our central hire desk GAP one. Alternatively you can return the equipment to any GAP depot.

What items are not suspendable?

Alloy/Boss Towers, Bowsers, Bumpa Hoists, Chain Hoists (Manual & Powered), Fencing, Hoists, Ladder Hoists, Wire Rope Hoists inc. Wire Ropes, Ladders, Lever Hoists, Mounted Vacuum Slab Lifters, Powered Access, Road Plates, Road Signs, Rubbish Chutes, Safety & Security, Scaffold Hoists, Security Vaults, Site Accommodation including Welfare Units & Toilets, Skips, Traffic Lights, Tower Lights

Do I need to pay a deposit?

All of our equipment is hired on credit. When you open an account with us we will agree the credit terms with you.

What happens if I return equipment that’s broken, damaged or missing?

We expect our equipment to be returned in the same condition as we hired it to you.

How do I return equipment?

You can either return the equipment to a GAP depot or arrange for GAP to collect the equipment for the agreed transportation collection charge.

How do I locate my nearest depot?

You can use the 'Find a depot' page on this website where you can type in your postcode to find the closest depot to you and select the division you are looking to contact.

What are your depot opening hours?

Our depot opening hours are 07.30 – 17.00 Monday to Friday.

What are your terms and conditions?

You can view our terms and conditions by scrolling to the bottom of this page and clicking on 'Terms and Conditions' in the bottom left hand corner.

How do I contact you?

There are various ways to contact us. You can fill in a form by clicking on 'Contact us' at the top right hand side of this page (under the search box) or by calling our Head Office on 0141 225 4600. If you need to locate your nearest depot, please click on 'Contact us' and 'Find a depot'.

Do you have an out of hours service?

Yes, if you call any of our depots out of hours you will be given an out of hours number which you can call. If you are a customer of GAP one, you will have a dedicated out of hours number which can be found in your GAP one User Guide

How do you use my information?

We will not share your contact details with anyone else. We may contact you from time to time with news, company updates or offers.

How do I complain?

You can complete the contact us form on this website and someone will get back to you as soon as possible.

What is GAP one?

GAP one is a service that we provide to our larger customers who use more than one depot for hiring equipment. GAP one customers are given one phone number and offered a managed service to ensure that hiring from GAP is as simple as possible.

How do I contact GAP one?

Customers of GAP one are given a dedicated phone number or email address when the account is set up.