GAP's specialist GAP one Department was created to provide our large account customers with a tailor-made service suited to their individual requirements. To put it simply, GAP one are a one-stop-shop to allow our customers to make the most of our extensive product range and divisional offerings with ease. Our team will oversee multi-divisional orders, manage on-hires and off-hires, resolve queries and offer a personalised experience.
GAP one's Offering
GAP one's main focus is to improve direct productivity on site and in turn provide cost savings to our customers. Our GAP one team operates from our Head Office in Glasgow and multiple customer locations spread throughout the UK.
With our extensive range of products and nationwide network of depots, GAP one makes it simple for you to make the most out of our offering. Offering a total hire solutions, we can oversee multi-divisional orders, the management of on-hires and off-hires, response time tracking, breakdowns, exchanges and invoicing.
Further enhancing the customer experience, GAP one doesn't just include sourcing GAP equipment, we can source any hire requirements for our customer using a pre-vetted portfolio of re-hire partners.
Our customers know they have the confidence and security of utilising one of the UK's most reputable equipment providers who have over 20 years' experience of managing plant desks for major clients.
How does it work?
With our extensive range of products and nationwide network of depots, GAP one makes it simple for you to make the most out of our offering. Simply call, email or order online to specify your requests and let GAP one do the rest. Offering a total hire solution, we can oversee multi-divisional orders, the management of on-hires and off-hires, response time tracking, breakdowns, exchanges and invoicing.
Our dedicated team is available with specialist advice and dependable service to make your life easier. As the most professional and complete fully managed service in the UK equipment hire industry, GAP one provides access to the most competitive industry hire rates, with a team committed to review rates and spend frequently. Our Logistics Team work smarter to reduce travel costs and plan the most efficient delivery and collection routes or all orders.
GAP one Teams
GAP one comprises of several specialist teams designed to give a full user-experience. As well as the Hire Desk, we have our Damage and Loss team, who provide an efficient, accurate and cost-effective process to ensure control of any damage and loss charges which may occur. Our dedicated Damage and Loss Negotiators accurately and transparently negotiate and agree charges directly with our customers in line with the agreed terms and processes.
Our Admin Support Team are on hand to help with a range of administrative processes that will speed up the process of hiring and making life easier for you. This includes, opening new accounts, processing payments, checking orders and account queries.
The updated Extranet system features enhanced reporting capability and automated customer reporting allowing you to easily check your current hires.
Login to the Extranet
Benefits of GAP one
As a customer of GAP one you'll benefit from a tailored user guide that will clearly define processes to allow you to start utilising our specialist service straight away. This process includes ordering, breakdown/repair, emergency/out of hours, complaints and more.
We work in partnership with our customers - listening, understanding and meeting expectations. Our team provide specialist hire, if we don't have what you require, we'll get it. You will be given a dedicated telephone number and email address to make online ordering efficient and easy, with one point of contact within the GAP team who will be available around the clock taking ownership for all hires. We offer customised process and tailored services according to your needs, and can provide specialist advice with a consistent approach.
Would you like to find out more about our GAP one service? Contact us today and a member of our team will get back to you.
