Travis Perkins is one of the UK’s largest suppliers to the building and construction industry. With over 200 years in business, they serve a wide range of customers, from national housebuilders to small, local tradespeople. Their network of branches across the country is built on reliability, service and trusted supplier relationships.
GAP Hire Solutions has partnered with Travis Perkins for over 15 years, providing vital hire support across Plant, Tools and Non-Mechanical Plant. From local branch teams to regional managers, this partnership thrives on consistency, familiarity and a shared commitment to service excellence.
Travis Perkins hires from most of GAP’s divisions, with regular use of:
Staff at Travis Perkins know exactly who they are dealing with at each GAP depot, building confidence through consistent communication. Calls are answered by familiar contacts who they have strong relationships with. This familiarity, with staff across the board including Depot Managers and Area Sales, creates visibility, accountability and trust. Ryan Symonds, Regional Sales & Operations Manager at Travis Perkins, put it: “It’s more of a personal relationship as opposed to just a business.”
Both GAP and Travis Perkins are strongly aligned in their values, particularly around safety and service. GAP has played an active role in supporting Travis Perkins on initiatives such as improving plant handover processes, demonstrating their commitment to operational excellence. Moreover, GAP’s roots as a family-run business resonates deeply with the Travis Perkins’ culture, reinforcing a collaborative and trustworthy working relationship.
GAP and Travis Perkins are currently launching a project in Bristol, involving GAP holding a dedicated stock of 50 key items, assigning dedicated vehicles and personnel to enable rapid response. This service offers delivery to site within one hour, ensuring exceptional customer service. This pilot could pave the way for similar models across the UK. As Ryan explained: “It’s not about price. It’s about being able to say yes, and that can be massive for us.”
Travis Perkins and GAP work in tandem to meet customer needs through a complementary approach. While Travis Perkins supplies smaller tools and commonly used equipment, GAP provides access to specialist items and larger plant. This integrated service model extends the product offering and ensures customers receive exactly what they need.
The GAP and Travis Perkins partnership shows what’s possible when two companies align on values, communication and customer-first thinking. Ryan Symonds commented: “Anything we’ve wanted to do, you’ve supported us and been on that journey with us.”
This is more than just a hire agreement, it’s a trusted, long-term relationship that delivers real value across the UK.
