Triton Security & Facilities Management specialises in providing Waking Watch services for buildings requiring additional fire safety support. Their commitment to protecting residents and ensuring rapid response during fire-related incidents is at the centre of their operations.
To continue delivering a high standard of safety, Triton looked to improve welfare conditions for their onsite wardens, ensuring a comfortable, safe, and productive working environment.
Triton faced a recurring issue with excessive noise for older welfare unit models. Key pain points included complaints regarding loud generator noise, time-consuming troubleshooting and management of welfare-related issues, and operational disruption. These challenges pulled focus away from Triton’s core responsibility, keeping residents safe.
Triton chose to partner with GAP to upgrade their welfare solutions due to the team’s rapid response times, reliable communication, and willingness to go the extra mile. Every interaction with GAP reinforced confidence that support would always be available when needed.
These solutions were supplied quickly and seamlessly, ensuring minimal interruption to operations.
Partnering with GAP delivered a number of benefits to Triton:
Most importantly, the improved welfare setup created a positive environment for wardens, reinforcing Triton’s commitment to safety and employee wellbeing.
Triton describes their experience with GAP as “Straightforward, efficient and customer focused.”
GAP’s dedication to delivering exactly what the customer needs, precisely when they need it, was a standout factor. The ongoing support from all depots, along with the responsiveness of their dedicated Account Manager, proved invaluable during urgent situations.
Katie Lockwood, Waking Watch Administrator, commented, “GAP has always provided assistance when we have needed it. They provide rapid turnaround time no matter how short the notice! We look forward to a continuous relationship with GAP going forward.”
Together, Triton and GAP continue to ensure that residents and onsite teams benefit from a safer, more comfortable environment, highlighting the value of a partnership built on responsiveness and genuine customer care.
